Frequently asked questions

No. We will make a single trophy for one deserving person, and we regularly ship runs of five hundred for national tournaments. Bulk discount tiers begin at ten pieces and deepen from there.

Whichever way suits you. Every product page carries an Order on WhatsApp button that pre-fills the piece, size, quantity and engraving text. You can also call the workshop directly, or email us — all three reach the same team.

Always. We send a design proof on WhatsApp and nothing enters production until you have approved it. Proofs are free and we will revise them until the piece reads the way you want.

Yes, and for large or first-time corporate orders we recommend it. A single sample is charged at the unit price without the bulk discount; if you go ahead with the run, that difference comes off the final invoice.

Until the proof is approved, freely — nothing has been made. After approval it depends on the stage: quantities can usually still move up, engraving text cannot change once it is etched, and a cancelled run is charged for whatever has already been cast.

Every order gets a reference beginning TG-. Enter it on the Track Order page for its current stage, or send it to us on WhatsApp and we will tell you exactly where it is on the bench.

Three things: the occasion and its date, the quantity, and the words to be engraved. Artwork helps but is not essential — we can work from a logo file, a photograph, or a description of what you have in mind.

Yes. Send a logo file, a photograph or even a rough sketch and our design team will translate it into a mould or an etch. Vector artwork (AI, EPS, SVG or PDF) reproduces most crisply, but we can redraw from a good image at no extra cost.

That is most of what we do. A fully bespoke piece needs a new mould, which adds a one-off tooling cost and roughly a week to the timeline — both quoted up front, never discovered later.

As many as it takes. We would far rather revise a drawing five times than cast the wrong thing once. Proofs are free at every round.

Yes — gift boxes, hampers, welcome kits, drinkware, desk pieces, bags, apparel, keychains and lapel pins, all branded to your house style. The Corporate page carries both catalogues.

Yes — free engraving is included on every award we make. Names, dates, citations and logos are laser-etched or cast as metal badges depending on the material.

Optical crystal, die-cast metal, brass, acrylic, resin and seasoned hardwood — cast, cut, engraved and finished in our own Lajpat Nagar workshop rather than outsourced.

Crystal suits corporate recognition and anything that will live on a desk: it takes a logo beautifully and engraves sub-surface, so it cannot scuff. Metal suits sport and anything that will be lifted, handed round or carried home, because it survives being dropped. If a piece is going on a podium, we will recommend metal.

Most designs run from roughly 6 to 22 inches, and podium sets are supplied in graduated heights for first, second and third. If you need a specific height to match an existing set, send us a photograph and a measurement.

Yes. Custom-woven ribbons in your own colours and text need a minimum of fifty; below that we print onto stock ribbon, which costs less and is honestly hard to tell apart at arm's length.

Yes, including shields we did not make. Send a photograph of the piece and the new name; if it is one of ours we will still have the artwork and the plate spacing on file.

They apply by quantity: 5% from ten pieces, 10% from twenty-five, 15% from fifty and 20% from a hundred. Tell us the quantity when you enquire and the tier is already in the price we quote you.

Yes to both — this is the normal route for corporate and institutional orders. Send your PO or ask for a proforma and we will raise it against the quoted amount. Write to info@thegrace.co.in or mention it on WhatsApp.

Yes, and for conferences and offsites we would encourage it. Give us the venue, the date and a contact on site; we will time the dispatch so the boxes are not sitting in a store room for a week.

Send the guidelines and we will work to them — Pantone references, clear space, approved logo lock-ups. The proof shows you the result before anything is branded.

Most commissions are cast, engraved, polished, packed and delivered within seven to ten days. Tell us your ceremony date when you enquire — if it is tighter than that, say so and we will tell you honestly whether we can meet it.

Sometimes. Stock pieces with simple engraving can move in two to three days; anything needing a new mould cannot be hurried without being spoiled. We will tell you which of those your order is before you commit, not after.

Yes, PAN India. Awards are packed to survive transit, and podium pieces travel in fitted boxes.

Yes. Enter your GSTIN at checkout, or mention it when you order on WhatsApp, and a GST invoice is raised against the order.

Cash on delivery is available, and orders placed on WhatsApp can be settled directly with the workshop. For bulk and corporate orders we will raise a proforma invoice on request — write to info@thegrace.co.in.

Photograph it as it came out of the box and send it to us the same day. Transit damage is our problem, not yours — we remake and re-dispatch, and if the ceremony is imminent we will tell you straight away whether we can make the date.

If the approved proof was right and the piece is wrong, we remake it at our cost. If the proof itself carried the error, we will still remake it, at the cost of the materials only — but this is exactly why we ask for a third pair of eyes on the proof before approval.

Usually, yes, including pieces from other makers. Bring it to the workshop or send a photograph and we will tell you honestly whether repair or replacement is the better use of your money.

Yes. Moulds, dies and artwork are kept on file indefinitely, which is what lets a school reorder the same shield eight years later without sending anything but a name.